7. jasmine knew the importance of body language and its applications.
8. jasmine had good communication skills and she used these skills effectively.
9. Dinesh must have both of them sit down and tell them that he must not be the one to decide as it is an issue between the two of them. also ask them to sit together and talk it over calmly to reach an understanding.
10. Jyoti must first go speak with shanta and make it very clear that already once she had taken the blame for her mistake because she had been too busy to say anything in her defence. but it had happened again. If this were to happen one more time, she will go and explain everything to the boss. Thank you……………
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